What happens when you call
Speak to us
Explain the problem directly rather than through a call centre.
Check availability
You will be told whether an urgent visit is actually available.
Agree the next step
The immediate problem and any repair work are discussed clearly.
While you wait
- 1. Turn off the stopcock — usually under the kitchen sink.
- 2. Open the cold taps to drain the pipework.
- 3. If water is near lighting or sockets, switch that circuit off at the consumer unit.
- 4. Put a container under the leak and move anything valuable clear.
What we don't cover
We don't carry out gas appliance work or drain unblocking. If that's what your problem needs, we'll tell you straight away rather than charge for a wasted visit. For everything else — see our plumbing services.